Privacy Policy

INTRODUCTION

Who are we?

This website is hosted and maintained by Red Rover Interactive Limited, whose company number is 14666472, and whose registered address is at The Stamp Exchange, Westgate Road, Newcastle Upon Tyne, NE1 1SA (“we”, “our” or “us”).

Where we decide the means of, or purposes for, processing your personal data, we are the “controller."

What’s this notice about?

This notice explains how we process personal data, as a controller, in relation to individuals (“you” or “your”) who visit our website: https://redroverinteractive.com/ (“Website”) and use our game, apps, products and services, together (“Services”).

We update this notice from time to time, so you should check back in on a regular basis. Where appropriate, we will actively notify you of changes.

Please note that other websites or services mentioned through our Services may not be operated by us. You should refer to the privacy notices on those websites to understand how they process personal data.

What are your rights?

You have the following rights, although these rights may be limited in some circumstances:

• Ask us to send a copy of your personal data to you or someone else
• Ask us to restrict, stop processing, or delete your personal data
• Object to our processing of your personal data
• Object to use of your personal data for direct marketing purposes
• Ask us to correct inaccuracies in your personal data

How do you contact us?

If you have any questions concerning this notice, including how you can exercise your rights, please contact us at: dataprotection@redroverinteractive.com

If we cannot resolve your issue, you can contact the relevant regulator or supervisory authority in your country. For example, if you are based in the UK, you can get in touch with the Information Commissioner’s Office: https://ico.org.uk/concerns.

If you are based in Italy, you can get in touch with the Garante via their website: www.garanteprivacy.it.

If you are based in Norway, you can get in touch with the Datatilsynet via their website: www.datatilsynet.no/

YOUR PERSONAL DATA

Contact Data

Name, email address and residential address

Account Data

Game platform ID (e.g. Steam ID) and social media ID (e.g. Discord ID)

Gameplay Data

Information which we collect from you when you use our Services, including:

• Gameplay statistics
• Save data
• Communications (chat, text or voice communications within the game)
• Usage data
• Account Data
• Technical Data

Customer Support Data

Information relating to you which is contained within enquiries, complaints, feedback, questions or survey responses which you share with us, in relation to our Services (including your Contact Data and Account Data).

Technical Data

Information relating to:

• The device which you use to access our Services, (including your IP address and screen resolution)
• Your operating system
• Your browser type and version
• “Identifiers” which are used to identify you when you use our Services.
• How you use our Services
• Gameplay Data

Promotional Data

Information which we use to send promotional offers, game updates and other marketing communications based on user preferences, including your:

• Contact Data
• Order history
• Gameplay Data

Recruitment Data

Information you submitted when applying for a role using our Website:

• Contact Data
• CV/Resume
• Social Portfolios
• LinkedIn profile

Competition Data

• Contact Data
• Account Data
• Gameplay Data
• Payment information (to pay out any prize promotion)
• Information relating to you which you may submit or make available to us when participating in a competition (whether submitted via Discord, Twitch or otherwise).

YOUR PERSONAL DATA AND HOW WE USE IT

To allow you to use our Services

What information? – Account Data

Why are we using this information? – We process this information to: (i) create and manage your account (ii) enable you to access to Services; (iii) provide you with personalised gaming experiences; (iv) send you service messages relating to our Services; and (v) enable authentication to allow you to use our Services and related functionalities.

How are we using this information / what is our legal basis for doing so? –

• Where it is necessary for the performance of the terms which we have in place between us and you.
• To pursue our legitimate interests in promoting our business, delivering high-quality Services and furthering our commercial interests.

Who are we sharing this information with? – We may share this information with platforms and distributors of our games such as Steam and Epic Games.

How long do we use this information for? – For 10 years following the date on which you last accessed the Services.

To allow us to understand how you use our Services

What information? – Gameplay Data

Why are we using this information? – We process this information to (i) track and analyse player behaviour, preferences, and progress within our Services for personalisation, (ii) to track and understand user rewards, and (iii) to improve your gameplay experience.

How are we using this information / what is our legal basis for doing so? –

• To pursue our legitimate interests in promoting our business and furthering our commercial interests.
• To pursue both our and your legitimate interests in promoting our business, delivering high-quality Services and furthering our commercial interests.

Who are we sharing this information with? – We may share this information with, or collect this information using, services and tools delivered by Mixpanel and Gamesight, Inc., as well as platforms and distributors of our games such as Steam and Epic Games. We use hosting service providers to host our Services, who may have access to this information.

How long do we use this information for? – For 10 years following the date on which you last accessed the Services.

To provide customer support services to you

What information? – Customer Support Data, which we collect via social media and messenger platforms (e.g. Discord), or any email platforms which we may use from time to time.

Why are we using this information? – We process this information to (i) provide customer service (ii) troubleshoot issues, and (iii) send notifications related to the Services.

How are we using this information / what is our legal basis for doing so? –

• Where it is necessary for the performance of the terms which we have in place between us and you.
• To pursue our legitimate interests in promoting our business and furthering our commercial interests.
• To pursue your legitimate interests in ensuring that you get the best out of your experience when using our Services and receive quality customer care.
• To pursue both our and your legitimate interests in ensuring that we can improve our services and products.

Who are we sharing this information with? – The social media and messenger platforms, and email platforms, which we use may be able to access this information (in order to allow us to use their services).

How long do we use this information for? – For 12 months following the date on which we received correspondence from you in relation to the issue in question.

To deliver marketing and promotional communications to you

What information? – Promotional Data

Why are we using this information? – We process this information to (i) send promotional offers (ii) provide updates about our Services, and (iii) send marketing communications based on user preferences.

How are we using this information / what is our legal basis for doing so? – In some cases, we process this personal data where you have given your consent to us doing so. We may also process this personal data:

• To pursue our legitimate interests in promoting our business and furthering our commercial interests.
• To pursue your legitimate interests in ensuring that you are informed about products, services and business updates which you may be interested in.

Who are we sharing this information with? – The email marketing platforms which we use (e.g. Mailchimp) may be able to access this information (in order to allow us to use their services). We may also share this information with, or collect this information using, marketing attribution and analytics tools delivered by Gamesight, Inc. We use hosting service providers to host our Services, who may have access to this information.

How long do we use this information for? – Until you tell us you no longer wish to receive marketing and promotional communications.

To correct technical errors and within our Services

What information? – Technical Data

Why are we using this information? – We process certain information relating to you to improve, test and monitor the quality and delivery of the Services, and identify and correct any problems on the Services to enhance user experience.

How are we using this information / what is our legal basis for doing so? - In some cases, we process this personal data where you have given your consent to us doing so. We may also process this personal data:

• To pursue our legitimate interests in promoting our business and furthering our commercial interests.
• To pursue both our and your legitimate interests in ensuring that we can improve our services and products.

Who are we sharing this information with? – We may share this information with, or collect this information using, services and tools delivered by Mixpanel, as well as platforms and distributors of our games such as Steam and Epic Games. We use hosting service providers to host our Services, who may have access to this information.

How long do we use this information for? – For 6 years following the date on which we collected this information.

To receive, review and respond to job applications

What information? – Recruitment Data

Why are we using this information? – We process certain information relating to you to: (i) assess whether you are suitable for a role with us by considering your skills and qualifications when you submit a job application via our Services; (ii) communicate with you about the role and the recruitment process; and (iii) keep appropriate records relating to our recruitment processes.

How are we using this information / what is our legal basis for doing so? – We process this personal data where you have given your consent to us doing so.

Who are we sharing this information with? – We may share this information with Teamtailor AB, when using their recruitment software.

How long do we use this information for? – For 2 years following the end of your employment or engagement with us if your job application is successful, and for 1 year following the end of your employment or engagement with us if your job application is unsuccessful.

To run prize promotions and competitions

What information? – Competition Data, which we collect via the social media and messenger platforms which we use to conduct competitions (such as Discord or Twitch).

Why are we using this information? – We process this information to manage and administer prize promotions, contests, competitions or in-game achievements, including notifying winners and distributing prizes.

How are we using this information / what is our legal basis for doing so? –

• Where it is necessary for the performance of any competition terms which we have in place between us and you.
• To pursue our legitimate interests in promoting our business and furthering our commercial interests.
• To pursue your legitimate interests in giving you the opportunity to participate in the relevant competition or promotional event, and to win the prize(s) on offer.

Who are we sharing this information with? – The social media and messenger platforms which we use may be able to access this information (in order to allow us to use their services). We use hosting service providers to host our Services, who may have access to this information. Your Competition Data may also be shared with third-party payment processing providers if we need their support to deliver prizes to you.

How long do we use this information for? – Until we no longer require the information for the purpose of running the prize promotion/competition or complying with any legal obligations relating to the prize promotion/competition in question.

To undertake market research

What information? – Gameplay Data, Promotional Data and Account Data

Why are we using this information? – We process this information to conduct market research and analyse user preferences, habits, and trends to improve our Services.

How are we using this information / what is our legal basis for doing so? –

• To pursue our legitimate interests in promoting our business and furthering our commercial interests.
• To pursue our legitimate interests in understanding user behaviour and market demands for product development.

Who are we sharing this information with? – We may share this information with, or collect this information using, services and tools delivered by Mixpanel and Gamesight, Inc., as well as platforms and distributors of our games such as Steam and Epic Games. We may share this information with a third-party email marketing platform provider (e.g. Mailchimp). We use hosting service providers to host our Services, who may have access to this information.

How long do we use this information for? – Until we no longer require this information, taking into account the context of and background behind the research project, the reasons behind undertaking the research project and the nature of the information collected.

To detect and prevent cheating and to maintain the security and integrity of our Services

What information? – Technical Data, Account Data and Gameplay Data

Why are we using this information? – We process this information to: (i) detect, prevent and investigate cheating, fraud, exploits and other violations of our terms; (ii) apply and enforce bans, restrictions or other sanctions where appropriate; and (iii) maintain the security, integrity and fairness of our Services for all players.

How are we using this information / what is our legal basis for doing so? –

• Where it is necessary for the performance of the terms which we have in place between us and you.
• To pursue our legitimate interests in protecting our Services, our business and our community from cheating, fraud and abuse, and in maintaining a fair, safe and secure gaming environment.
• To pursue your and other players’ legitimate interests in being able to enjoy a fair and secure experience when using our Services.

Who are we sharing this information with? – We use anti-cheat technology provided by Epic Games, Inc. (such as Easy Anti-Cheat and Unreal Engine Anti-Cheat), who may collect and process this information in order to deliver the anti-cheat functionality. We use hosting service providers to host our Services, who may have access to this information.

How long do we use this information for? – For 6 years following the date on which we collected this information, or for longer where necessary to apply or enforce a ban or other sanction or to comply with our legal obligations.

STORAGE, TRANSFERS AND DISCLOSURE

Storage & Transfers

We are based in the United Kingdom, regularly collaborate with an international network of partners and may from time-to-time use subcontractors based in other countries. Where we transfer personal data internationally, we implement certain contractual measures in order to safeguard such transfers, where required by applicable data protection laws to do so. For more information, please contact us using the contact details at the start of this notice.

Disclosure

Other than as set out above, we may disclose your personal data:

• Where required by law, government, competent authorities or the courts or to establish, exercise or defend our legal rights, and for the purposes of preventing crime and fraud. Legal basis: our legal basis for this processing is likely to be: compliance with legal obligation, or in order to pursue our legitimate interests in: (i) obtaining advice in relation to legal and similar proceedings; (ii) communicating with relevant third parties in relation to legal and similar proceedings; and/or (iii) protecting and defending ourselves from legal and similar proceedings.
• With members of our corporate group, suppliers and subcontractors, as necessary for the purposes (and on the legal basis) set out in this notice.
• If involved in an investment, merger, acquisition, or sale of our organisation or assets, personal data we hold may be shared in order to pursue the legitimate interests of us, our shareholders, customers and other parties to a transaction, unless those interests are outweighed by prejudicial impacts upon you. Legal basis: our legal basis for this processing is likely to be: in order to pursue our legitimate interests, which would typically include our interest (and that of our shareholders) in negotiating and concluding the relevant transaction, and our interest (and that of our users) in financing the business and ensuring the development and continuity of our products and services.

COOKIES, ANALYTICS AND SIMILAR TECHNOLOGIES

Cookies, pixels and other technologies store and access data on devices to help websites and apps work. This table explains their purpose, how long they last, and who else can access their data. We get consent to use them unless they’re essential to the Website.

Most browsers allow control over cookies, for more information: Google Chrome | Microsoft Edge | Mozilla Firefox | Microsoft Internet Explorer | Opera | Apple Safari.

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Duration: 2 years

Purpose: Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

Access: For further information about how Google collects and uses personal data, please refer to their privacy notice here.